Does Makanify use the official WhatsApp Business API?

Yes. Makanify uses Meta's official WhatsApp Business API for all automated messaging. We do not use unofficial WhatsApp Web automation tools, which violate WhatsApp's terms of service and can get your number banned. All templates are Meta-approved before they can fire.

What is the difference between Makanify-managed WhatsApp and bring-your-own Meta credentials?

With Makanify-managed, we handle the Meta application, template approvals, and infrastructure. You pay Makanify for WhatsApp credits. With bring-your-own, you manage your own Meta Business account and template approvals, and pay Meta directly for messaging at no additional Makanify cost. You can switch between the two options at any time.

How do I get my message templates approved by Meta?

Use the Makanify template editor to create templates. Submit each template to Meta through the Makanify interface. Meta typically approves templates within 24 to 48 hours. Templates that match Meta's policy guidelines (informational, transactional, properly categorised) are approved more quickly.

Will my customers see messages from a Makanify number, or from my own number?

Customers see messages from your own WhatsApp Business number, regardless of whether you use Makanify-managed or bring-your-own setup. With bring-your-own, you connect your own number directly. With Makanify-managed, you provide a number for verification, and that number is the sender.

Can my team have two-way conversations with leads on WhatsApp from inside Makanify?

Yes. When a lead replies to a template, the reply lands in the Makanify lead timeline. Your team can continue the conversation from inside Makanify, on web or mobile. The full conversation is logged to the lead's history.

What happens to WhatsApp conversation history when an agent leaves the company?

All WhatsApp history with all leads stays with the CRM. The conversation belongs to the company, not to the individual agent's personal WhatsApp account. When the agent leaves, the next agent assigned to those leads sees the full conversation history.

How many WhatsApp messages are included in my Makanify subscription?

Each user gets a baseline allocation of WhatsApp credits per month, included in the price. Beyond that, top up Makanify-managed credits or switch to bring-your-own Meta credentials to pay Meta directly.

Is WhatsApp automation included in both pricing plans?

Yes. WhatsApp automation with Meta-approved templates, two-way chat, and bring-your-own Meta support is included in both the Builder plan (₹1,000 per user per month) and the Broker and Channel Partner plan (₹500 per user per month).

Can I send WhatsApp messages in Hindi or other Indian languages?

Yes. WhatsApp Business API supports Indian language templates. Submit templates in Hindi, Gujarati, Marathi, Tamil, Telugu, Bengali, Kannada, Malayalam, or any other language. Meta approves templates per language. Many Indian buyers respond more reliably to messages in their preferred language.

Does Makanify support WhatsApp interactive buttons and quick replies?

Yes. Templates can include interactive buttons (call-to-action, quick reply) per Meta's template guidelines. Common use cases: 'Confirm site visit', 'Reschedule', 'Talk to sales', 'View payment plan'. Button responses log to the lead timeline.

Engage

WhatsApp automation built for the way Indian buyers actually respond.

Meta-approved templates fire on stage changes, milestones, and site visits. Two-way conversations land in the lead timeline. Bring your own Meta credentials at zero additional Makanify cost.

Book a free demo See pricing

Channel: Meta-official API
Two-way: Logged in timeline
BYO Meta: ₹0 add-on

Makanify Realty

online

Hi! Thanks for your interest in Skyline Heights. Can we schedule a site visit this Saturday?

10:42

Yes, Saturday 4 PM works.

10:44

Confirmed! 📍 Sending location + brochure now.

10:44

📎 Skyline-Heights-Brochure.pdf

10:45

Why WhatsApp

WhatsApp is the channel Indian buyers respond on.

Email gets ignored. Unknown numbers get rejected. WhatsApp gets read. Makanify is built around the channel reality, not against it.

Reach

Read-receipt visibilityBranded sender IDMeta-official APIDPDP-aligned

Languages

EnglishHindiGujaratiMarathiTamilTeluguBengaliKannada

Rich content

Interactive buttonsQuick repliesDocument attachmentsVoice notesImage carousels

How it works

From setup to live messages, in three steps

Connect your WhatsApp Business API, pick or write your templates, then choose which moments in the buyer journey trigger which message.

Step 01

Easy WhatsApp setup

Makanify-managed API

Zero Meta paperwork. Templates submitted in-app.

Bring your own Meta

Your Phone Number ID and Access Token, plug-and-play.

Step 02

Pick or create templates

Template library

Pre-built, RERA-aware messages ready to use.

Custom template editor

Write, preview, and submit to Meta from inside Makanify.

Step 03

Choose trigger points

New leadStage changeSite visitMilestoneCustom

Mix and match. Each trigger maps to its own template, in any supported language.

Step 04 · Goes live on the buyer's WhatsApp

Inquiry acknowledgement

On every new lead, in real time

Stage update notice

On every pipeline stage change

Site visit confirm + remind

Schedule, reminder, reschedule

Payment milestone alert

On every CLP or schedule trigger

Step 01

Easy WhatsApp setup

Pick Makanify-managed API or bring your own Meta credentials. Both switch on in the same workspace.

Step 02

Pick or create templates

Use pre-built RERA-aware templates from the library, or write your own and submit to Meta from inside Makanify.

Step 03

Choose trigger points

New leadStage changeSite visitMilestoneCustom

Step 04 · Goes live on the buyer's WhatsApp

Inquiry acknowledgement

On every new lead, in real time

Stage update notice

On every pipeline stage change

Site visit confirm + remind

Schedule, reminder, reschedule

Payment milestone alert

On every CLP or schedule trigger

Two-way, fully logged

Two-way conversations, captured in the lead timeline

When a lead replies, it lands in the Makanify lead timeline. Your team continues from inside the CRM, on web or mobile, with full history.

→

CRM

Stays

with you

Continuity across team changes

When an agent leaves, the conversation history stays in the CRM. Not on their personal phone, not in a private WhatsApp thread that walks out the door.

→

CRM

10:32WhatsApp sent

10:33Read receipt

10:35Reply received

10:42Reassigned to Priya

Audit

ready

Compliance and audit trail

Every interaction is timestamped and logged on the lead. RERA and DPDP teams can audit on request without any extra paperwork or screenshots.

10:32WhatsApp sent

10:33Read receipt

10:35Reply received

10:42Reassigned to Priya

1 send

No duplicate messaging

Two reps on the same lead share the conversation. No accidental double sends, no conflicting answers, no buyer confusion across team handoffs.

Sent

Delivered

Read

receipts

Delivery and read visibility

Every send shows sent, delivered, and read state on the lead timeline. Your reps know whether to wait, follow up, or move on, without guessing.

Sent

Delivered

Read

ENहिंગુमरதతె

languages

One workspace, many languages

English, Hindi, Gujarati, Marathi, Tamil, Telugu, Bengali, Kannada. Templates per language, auto-picked on the buyer's preference, all under one team.

ENहिंગુमरதతె

Two setup paths

Two ways to bring WhatsApp into Makanify

Pick the option that matches how your team wants to manage Meta. Switch between them at any time, on either pricing plan.

Option 1 · Fastest to launch

Makanify-managed WhatsApp Business API

We handle the Meta application, template approvals, and infrastructure. You pay Makanify for WhatsApp credits as part of your subscription.

Zero Meta paperwork on your side
Templates submitted from inside Makanify
Credits bundled with your plan
Best for teams that do not want to manage Meta

Option 2 · Maximum control

Bring your own Meta credentials

Connect your own Meta Business account, App ID, Phone Number ID, and Access Token. Pay Meta directly for messaging.

Zero additional Makanify cost for messaging
Full Meta dashboard access
Manage your own template library
Best when you already have a WABA account

Built for

Who Makanify WhatsApp automation is built for

Developers

For

Builders

Inquiry through booking through possession. Demand letters, payment reminders, and milestone updates all reach the buyer on WhatsApp.

Learn more

CP firms

For

Channel partners

Property sharing in one tap across multi-builder inventory. Site visit confirmations without manual reminders. Branded sender on every send.

Learn more

Brokerage

For

Brokers

Resale and rental listings shared instantly. Drip-style follow-up for cold leads. Branded messaging that pulls buyers back into the funnel.

Learn more

FAQs

WhatsApp automation questions

Yes. Makanify uses Meta's official WhatsApp Business API for all automated messaging. We do not use unofficial WhatsApp Web automation tools, which violate WhatsApp's terms of service and can get your number banned. All templates are Meta-approved before they can fire.

Trusted by builders, channel partners and brokers across India

Ready to take your real estate sales from chaos to closed?

Book a 30-minute personalised demo. We will walk you through Makanify on your data, your projects, and the way you actually sell.

Book a free demo Or call us: +91 999 833 4001